1. Information We Collect

 

We collect personal information that you voluntarily provide to us when you request an estimate, schedule services, contact us, or interact with our website or services.

A. Personal Information You Provide:

• Contact Information: Name, email address, mailing address, and phone number.

• Service Information: Property address, details about the painting or home improvement project, and access instructions.

• Payment Information: Payment details (collected securely by third-party payment processors; we do not store full credit card numbers).

• Communications: Records of your correspondence with us (e.g., emails, phone call notes).

B. Information Collected Automatically (via Website or Third-Party Tools):

• Usage Data: Information about your interaction with our website, such as IP address, browser type, device type, pages visited, time spent on pages, and referring website addresses.

• Cookies and Tracking Technologies: We may use cookies, pixels, and similar technologies to enhance your experience, analyze website traffic, and support marketing efforts. You can manage your cookie preferences through your browser settings.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

• To Provide Services: To schedule appointments, generate accurate estimates, perform the requested painting or contracting work, process payments, and manage your account.

• To Communicate: To respond to your inquiries, send service-related updates (like appointment confirmations or project status), and provide customer support.

• Marketing: To send you promotional emails or newsletters about our services, special offers, or company news. You may opt out of marketing communications at any time.

• Improvement: To analyze how our website and services are used, which helps us to improve our service offerings, website functionality, and overall customer experience.

• Legal Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.

 

3. How We Share Your Information

 

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, website hosting, email delivery, and analytics. These parties are contractually obligated to keep your information secure and confidential.

• Legal Requirements: We may disclose your information if required to do so by law or in good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or protect the personal safety of our clients or the public.

• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

• With Your Consent: We may share your information with your explicit consent or at your direction.

 

4. Your Choices and Rights

 

You have certain rights regarding your personal information:

• Opt-Out of Marketing: You can opt out of receiving marketing emails from us by following the unsubscribe link in those emails or by contacting us directly.

• Access, Correction, or Deletion: You may contact us to request access to the personal information we hold about you, to correct inaccuracies, or to request the deletion of your personal information, subject to certain legal limitations.

• Cookies: You can typically remove or reject cookies using your browser settings. Be aware that doing so may affect the functionality of our website.

 

5. Data Security

 

We implement reasonable technical, administrative, and physical security measures designed to protect the personal information we collect from unauthorized access, disclosure, use, and alteration. However, no internet transmission is entirely secure, and we cannot guarantee the absolute security of your information.

 

6. Children's Privacy

 

Our services are not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers.

 

7. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the revised Privacy Policy on this page, accompanied by an updated "Last Updated" date.

 

8. Contact Us

 

If you have any questions about this Privacy Policy or our privacy practices, don't hesitate to get in touch with us at: Illinois Pro Painters at info@illinoispropainters.com